Fare Types
|
Fare Types |
Go! Fare |
Blue Saver |
Flexible |
Corporate Plus |
Premium Economy |
|---|---|---|---|---|---|
| Transferable | No | No | Yes (by name change) | Yes (by name change) | Yes (by name change) |
| Name change permitted | No | No | Yes - By contacting the Guest Contact Centre (GCC) up to 30mins before your flight's scheduled departure time | Yes - By contacting the Guest Contact Centre (GCC) up to 24hrs after your flight's scheduled departure time | Yes - By contacting the Guest Contact Centre (GCC) up to 24hrs after your flight's scheduled departure time |
| Flight changes permitted | At least 24 hrs before scheduled departure | At least 24 hrs before scheduled departure | At least 30 mins prior via GCC or 60 mins prior via website | Up to 24 hrs after scheduled departure time | Up to 24 hrs after scheduled departure time |
| Flight change fees via our website (date and time changes available where original booking made via our website) (per Guest) |
Domestic $50^ plus any fare difference. |
Domestic $45^ plus any fare difference. International $50AUD/ $50NZD/ $50FJD/ $115WST/ $90TOP/$125PGK/$385SBD/$45USD 1500 THB Plus any fare difference |
Any fare difference | Any fare difference | Any fare difference |
|
Flight change fees via Guest Contact Centre (per Guest) |
Domestic $60^ plus any fare difference. International $65AUD/ $65NZD/$ 65FJD/ $150WST/ $115TOP/$165PGK/$500SBD/$60USD/ 1950 THB Plus any fare difference |
Domestic $50^ plus any fare difference. International $60AUD/ $60NZD/ $60FJD/ $140WST/ $110TOP/$150PGK/$460SBD/$55USD/ 1800 THB Plus any fare difference |
Any fare difference | Any fare difference | Any fare difference |
| Cancellations permitted | No | At least 24 hrs before scheduled departure time | At least 30 mins before scheduled departure time | Up to 24 hrs after scheduled departure time | Up to 24 hrs after scheduled departure time |
|
Flight cancel fees via our website (per Guest) |
N/A | Domestic $50^
|
Nil | Nil | Nil |
|
Flight cancel fees via Guest Contact Centre (per Guest) |
N/A | Domestic $60^
|
Nil | Nil | Nil |
| For flight cancellations within above timeframes, balance is held in credit for future use (within 12 months of original booking) | Cancellations not permitted. Fare may be changed as described above, but if not changed will be forfeited | Yes | Yes | Yes | Yes |
| For flight cancellations outside above timeframes or after scheduled time of departure of flight (including no-shows) | Cancellations not permitted. Fare may be changed as described above, but if not changed will be forfeited | Loss of fare | Loss of fare | Loss of fare if not cancelled prior to 24 hrs after scheduled departure time | Loss of fare if not cancelled prior to 24 hrs after scheduled departure time |
| Refundable | No | No | No | Yes - provided flights are cancelled within 24 hrs after scheduled departure and will attract an admin fee of $30 per guest per cancellation | Yes - provided flights are cancelled within 24 hrs after scheduled departure and will attract an admin fee of $30 per guest per cancellation |
| Free Access to The Lounge | No | No | No | Yes - located at selected Australian domestic terminals only |
Yes - located at selected Australian domestic terminals only |
| Checked Baggage – Domestic |
Not included - 23KG allowance may be purchased for $10 online or $20 at the airport. $5 Service Fee applies through the Guest Contact Centre.
Gold Velocity Members - 'Up to 32kg Free baggage included' |
Not included - 23KG allowance may be purchased for $10 online or $20 at the airport. $5 Service Fee applies through the Guest Contact Centre.
Gold Velocity Members - 'Up to 32kg Free baggage included' |
23KG allowance included | 32KG allowance included |
32KG allowance included |
| Checked Baggage - International |
20KG allowance included
Gold Velocity Members - 'Up to 32kg Free baggage included' |
20KG allowance included
Gold Velocity Members - 'Up to 32kg Free baggage included' |
23KG allowance included | 32KG allowance included |
32KG allowance included |
| Extra personal space inflight* | No | No | No | No | Yes * First three rows, two-abreast seating and up to 34" pitch in Boeing and Embraer aircraft; additional seat width in Boeing aircraft. |
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